Shipping Details

SHIPPING DETAILS

Welcome to Fight Face, an ecommerce store specializing in custom-made mouthguards. We strive to provide you with high-quality products and excellent customer service. Below are the details regarding our shipping policies.

Shipping Area

• Fight Face ships both domestically and internationally. Please note that international shipping rates and delivery times may vary depending on your location.

Shipping Costs

• Shipping costs vary depending on the destination.

Auckland Region = $5   |   Rest of New Zealand = $7.50   |   International = $10

Shipping Times

• As our custom-made mouthguards are made to order, the time to ship out an order will vary depending on the custom product purchased. We will provide you with an estimated shipping date when you place your order. Once your order has been processed and shipped, you will receive an email notification with a tracking number. You can use this number to track the progress of your shipment.

Delivery Process

• We aim to deliver orders within the estimated timeframes provided. However, please note that shipping times may vary depending on your location and other factors beyond our control. If you have any concerns or issues with your shipment, please contact us at orders@fightface.co.nz.

Product Availability

• All products listed on our website are subject to availability. If an item is out of stock, we will notify you as soon as possible and offer an estimated date for when the item will be back in stock.

Return Policy

• Please note that due to hygiene reasons, custom-made mouthguards are not returnable or refundable. If you have any concerns or issues with your order, please contact us at orders@fightface.co.nz, and we will do our best to resolve the issue.

Cancellation Policy

• If you wish to cancel your order, please contact us at orders@fightface.co.nz as soon as possible. If your order has not yet been shipped, we will cancel your order and issue a full refund. If your order has already been shipped, you will need to follow our return policy.

Thank you for choosing Fight Face! If you have any further questions or concerns regarding our shipping policies, please do not hesitate to contact us at orders@fightface.co.nz.